This Privacy Policy explains how Delpo collects, uses, shares, and protects your information when you use the app and related services.
Information We Collect
- Account and identity data: name, email, phone, password hash
- Profile and preferences: addresses, language, notification settings
- Transactions: orders, payments, refunds, loyalty points
- Content you provide: messages, reviews, images
- Device and technical data: IP address, device identifiers, logs
- Location: to help find nearby stores and calculate delivery fees (you control when to share)
- Camera and photos: when you choose to upload photos or scan QR codes
How We Use Your Information
- To provide, operate, and improve our services (orders, payments, delivery)
- To personalize your experience (showing nearby stores, relevant offers)
- To communicate with you (order updates, customer service, notifications)
- To process transactions and send receipts
- To detect and prevent fraud or security issues
- To comply with legal obligations and enforce our terms
- To analyze usage patterns and improve the app
Information Sharing
We may share your information with:
- Store owners and service providers: to fulfill your orders and bookings
- Payment processors: to process your payments securely
- Service providers: who help us operate the app (hosting, analytics, customer support)
- Law enforcement: when required by law or to protect rights and safety
- Business transfers: in case of merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
Data Security
We use industry-standard security measures to protect your information, including:
- Encryption of sensitive data in transit and at rest
- Secure authentication and password hashing
- Regular security audits and updates
- Access controls and monitoring
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct your information
- Deletion: Request deletion of your account and data
- Opt-out: Unsubscribe from marketing communications
- Data portability: Request your data in a portable format
- Object: Object to certain processing of your data
To exercise these rights, contact us through the app or email us at support@delpo.com.
Data Retention
We retain your information as long as:
- Your account is active
- Needed to provide you services
- Required by law or for legitimate business purposes
When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze how you use our services
- Improve performance and user experience
You can control cookies through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy in the app
- Updating the "Last updated" date
- Sending you a notification (for significant changes)
Your continued use of the app after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
- Email: support@delpo.com